Self-direction that works for your members, and for your plan.
Faith Family Care is the Florida fiscal and employer agent built for the Participant Direction Option. We make self-direction simple: fast enrollment, accurate payroll, rigorous background screening, and responsive support in the languages your members actually speak.
One platform, built around three people who matter.
Self-direction only works when the plan, the participant, and the worker are all supported. We are the fiscal and employer agent that keeps all three moving.
A single accountable partner
We carry the fiscal and employer agent work behind self-direction, payroll, taxes, screening, timesheets, EVV, and member support, so your members direct their care and your plan stays compliant.
Why plans choose usCare from someone you trust
Hire a family member or friend to provide your care. We handle the paperwork, the payroll, and the rules, so you can focus on the person, not the process.
How it worksScreened, onboarded, paid
Get cleared through Level 2 screening, onboarded quickly, and paid accurately on a reliable schedule, with real people to call when you need them.
Get startedPurpose-built for Florida self-direction, not bolted onto a national platform.
We do one thing, and we built everything around doing it well for Florida families and the plans that serve them.
Built for Florida
Our only business is the fiscal and employer agent role for Florida's Participant Direction Option. Everything we design is shaped by SMMC LTC rules and Florida families, not a one-size template.
Independent by design
Faith Family Care delivers no direct care, holds no home health license, and earns nothing from the hours it processes. Our only job is making self-direction work for the participant and the plan.
Screening others cannot match
In-house Level 2 livescan, plus mobile screening at the worker's home, so a background check never becomes the reason a member waits for care.
Technology we own
A proprietary electronic visit verification platform and mobile application, connected to HHAeXchange as Florida's aggregator, with reporting built for plan oversight.
Answers in a day
A 24-hour response commitment on every channel, with two-business-day turnarounds on enrollment, hiring, and participant packets. Faster than the AHCA standard.
Care in the member's language
Live support in English and Spanish today, with Haitian Creole staffed at go-live, plus telephonic and paper options for members who are not online.
The member is the employer. We make that real and easy.
In the Participant Direction Option, the member chooses and directs their own caregiver. Faith Family Care is the fiscal and employer agent that handles everything behind the scenes.
Enroll
We guide the participant and their representative through Medicaid and program paperwork, with packets turned around in two business days.
Hire and screen
The participant chooses their worker. We run Level 2 background screening, including mobile screening at the worker's home, and complete onboarding.
Give care, get paid
The worker logs visits through EVV. We handle timesheets, resolve any discrepancy before payment, and manage payroll and payroll taxes.
Ready to give your members a partner they can count on?
Let's talk about your self-directed population and how Faith Family Care can carry the fiscal and employer agent work for your plan.
Partner with usOne accountable fiscal and employer agent for your self-directed members.
Self-direction gives your members control. It also puts real administrative weight on the plan: payroll, payroll taxes, background screening, timesheets, electronic visit verification, and member support, all under Medicaid rules. Faith Family Care carries that weight, so your members direct their own care and your plan stays clean.
Everything behind self-direction, handled by one partner.
You keep oversight and accountability to your members and the state. We run the machinery that makes participant direction actually function, day in and day out.
- Enrollment and onboarding for participants and workers, packets in two business days.
- Payroll and payroll tax administration as agent under IRC Section 3504, with per-participant employer setup and accurate, on-time pay.
- Background screening through in-house Level 2 livescan and mobile screening, plus monthly LEIE and SAM exclusion checks.
- Timesheet intake and payment integrity: discrepancies resolved before payment, no payment above authorization, no verbal approvals.
- Electronic visit verification on our proprietary platform, connected to HHAeXchange.
- Multilingual member support answered within 24 hours, with telephonic and paper options.
Local focus, real independence, and speed that shows up in the numbers.
Florida-focused and local
A statewide model with regional participant advocates, run by people who work in the Florida market, not a call center three time zones away.
Independent, with a firewall
The company delivers no direct care and earns nothing from the hours it processes. Where affiliated companies deliver care in Florida, we disclose it in full and operate a firewall over data, staffing, and referrals.
Service levels that beat the floor
A 24-hour response standard and two-business-day packet turnarounds, ahead of the AHCA Scope of Service requirement, with service credits available in a value-based structure.
Compliance rigor
Level 2 screening under Chapters 435 and 408.809, monthly exclusion checks, payment only against authorization, and reporting built for audits and plan oversight.
Security posture
US-based data storage with no offshore access, encryption and key management, defined incident reporting, and ten-year retention aligned to your contract paper.
Ready for a phased transition
We plan transitions around your members, not a single statewide cutover. Members move on the first of the month, aligned to review and renewal dates, with no gap in pay or care.
We welcome participant choice.
When a program awards more than one fiscal agent, participants choose among them and can switch at any time. That is a good outcome for a local, high-touch operator, and we build for it. Give your members a real choice, and let service quality decide.
Let's talk about your members.
Tell us about your self-directed population, and we will show you exactly how Faith Family Care would carry the fiscal and employer agent work for your plan.
Start the conversationThe full fiscal and employer agent function, under one roof.
From the day a participant enrolls to the day a worker is paid, we run every step of the self-direction back office with accuracy, speed, and compliance built in.
Payroll and tax administration
Bi-weekly payroll for participant-employed workers, with the fiscal and employer agent acting as agent under IRC Section 3504: per-participant employer setup, federal and state tax withholding and filing, and year-end reporting, all accurate and on time.
Background screening
Level 2 screening under Chapters 435 and 408.809 through our in-house livescan, including mobile screening at the worker's home, plus monthly LEIE and SAM exclusion checks for the life of the assignment.
Enrollment and onboarding
Guided enrollment for participants, representatives, and workers, with clear packets, welcome materials, and a two-business-day turnaround, so no one waits on paperwork to begin care.
Electronic visit verification
A proprietary EVV platform and mobile application that captures visits in real time and transmits to HHAeXchange as Florida's aggregator, with dashboards and reporting built for plan oversight.
Timesheet and payment integrity
Every timesheet checked against authorization before a dollar moves. Discrepancies are resolved before payment, there are no verbal approvals, and no worker is ever paid above the authorized amount.
Member support
Live support in English and Spanish, with Haitian Creole at go-live, answered within 24 hours on every channel. Telephonic and paper options are tracked and monitored for members who are not online.
Reporting and compliance
Oversight-ready reporting for the plan and the state, structured records for audits, and ten-year retention on US-based systems, so the answer to any question is already documented.
Information security
US-based data storage with no offshore access, encryption and disciplined key management, defined incident reporting, and a security posture built to meet demanding managed-care contract terms.
See the whole back office working for your members.
We would be glad to walk your team through any of these functions in detail.
Request a walkthrough
The Participant Direction Option, made simple.
The Participant Direction Option (PDO) lets a Florida Medicaid Long-Term Care member direct their own care. The member, or their representative, becomes the employer: they choose their caregiver, often a family member or friend, set the schedule, and oversee the work. Faith Family Care is the fiscal and employer agent that makes it all work behind the scenes.
From enrollment to a paid caregiver.
Enroll
We walk the participant and representative through Medicaid and program paperwork, confirm eligibility, and deliver welcome materials in the member's language. Packets turn around in two business days.
Hire and screen
The participant selects the worker they trust. We run Level 2 background screening, including mobile screening at the worker's home, and complete onboarding so the worker is ready to start.
Give care and get paid
The worker delivers care and logs visits through EVV. We take in the timesheets, resolve any discrepancy before payment, and handle payroll and payroll taxes on a reliable bi-weekly cycle.
Four roles, one smooth process.
The participant
The member receiving care. As the employer, they choose the worker, set the schedule, and direct how care is provided.
The representative
An optional trusted person who can act on the participant's behalf to handle employer responsibilities when needed.
The direct service worker
The caregiver, often a family member or friend, who is screened, onboarded, and paid to provide the care.
Faith Family Care
The fiscal and employer agent: payroll, taxes, screening, timesheets, EVV, and support, so the other three can focus on care.
Who can take part.
The Participant Direction Option has been available in Florida for years. Our job is to make it easy to access and simple to use.
- Participants are Florida residents enrolled in Medicaid's Long-Term Care program.
- Workers are 18 or older, legally authorized to work in the United States, and pass Level 2 background screening.
- Representatives can be named to help the participant carry out employer responsibilities.
Not sure if a member qualifies?
We help members confirm eligibility and, where needed, get connected with Medicaid, so the path to self-directed care stays clear.
Talk to our teamA Florida company built for one job.
Faith Family Care exists to serve as the fiscal and employer agent for Florida's Participant Direction Option under Statewide Medicaid Managed Care, Long-Term Care. We are purpose-built for self-direction, with no legacy systems and no competing lines of business to distract us. Behind us stands an ownership group with years of hands-on homecare operating experience across multiple states.
Make self-direction simple and dependable in Florida.
Members deserve care from people they trust. Workers deserve to be paid accurately and on time. Health plans deserve a partner who does the hard back-office work correctly, every cycle, without drama.
That is the whole reason Faith Family Care exists. We turn the rules of participant direction into a smooth, reliable experience for everyone who depends on it.
The standards we hold ourselves to.
- Accuracy. Payroll and screening done right the first time.
- Speed. A 24-hour response standard, faster than the floor.
- Independence. No direct care, no stake in the hours we process.
- Access. Support in the member's language, online or on paper.
- Security. US-based data, protected and retained properly.
Experienced operators, focused on Florida.
Our leadership team brings deep experience in homecare operations, technology, finance, and compliance to the fiscal and employer agent role.
Let's build something dependable together.
Whether you run a health plan, direct your own care, or want to become a caregiver, we would like to hear from you.
Get in touchPartner with Faith Family Care.
Tell us who you are and how we can help. We respond quickly, because that is the whole point of what we do.
Talk to us about carrying the fiscal and employer agent work for your self-directed members.
Ready to direct your own care, or want to see if you qualify? We will walk you through it.
Want to get screened, onboarded, and paid to care for someone you know? Start here.
Miramar, FL 33025